About Your Order

Q: Have you received my order?

A: If the message thanking you for your purchase appears on your screen, your order is complete.

Q: How can I cancel my order?

A: To cancel your order, please fill out our Contact Form.
Please include in the Comments section that it concerns canceling your purchase from our Online Shop.

Q: I have not received a confirmation email.

A: This may have the following reasons:

1. A mistake in the mail address that you gave during ordering
2. It may have been mistaken for junk mail. Please check your junk mail folder.

Q: Can I request a delivery time?

A: Unfortunately, we cannot offer this service. If you are away when your order arrives, please follow the instructions on the delivery service's notification for re-delivery or pick-up.

Q: Which browser works best with TEIN Online Shop?

A: In Windows we recommend Microsoft Internet Explorer 6 or higher. Please enable Javascript, Style Sheets and SSL. (You should also be able to use Firefox 2, Safari 3.1 or Opera 9.62)

About Additional Costs

Q: How much is the shipping fee?

A: You will see the shipping fee during the order process, before completing your order. It's calculated based on product weight and destination.

Q: Do you charge any fees?

A: TEIN bears the fees for credit card payment, where applicable. Please note that in case of a cancellation, separate charges apply.

About Defects and Returns

Q: Can I return a purchased item?

A: A return is only accepted if the shipped item was defective. In that case, please contact us using our Contact Form, within 1 week after receiving the product.
Please note that we cannot accept a return if you have caused damage, scratches or stains to the item.